Where is my order?
When you place an order you will receive an email, if you have not received an email yet we recommend checking your junk folder first before contacting us.
How long does it take to dispatch my order?
Orders are dispatched within 24 to 48 hours.
What are the delivery lead-times?
Free UK Delivery* Excludes highlands & islands takes 3-5 working days, excluding weekends & bank holidays
Free UK Delivery* Excludes highlands & islands for larger items takes 7-10 working days, excluding weekends & bank holidays
Why did I receive one item but not the other item(s) I ordered?
We choose the fastest courier for your item(s) depending on the size and weight of each item so orders are shipped separately
I am trying to have my order shipped with Next Day delivery but the option is not available. Why?
There are a number of reasons why this option may not be available, the size and weight of the item you want to purchase. There are some large items that our courier partners are not able to deliver on a next day service
Some locations such as the Isle of Wight, Isle of Man, Isle of Scilly, Scottish Highlands, Grampians, Northern Ireland and Channel Islands are excluded from our next day service